This Friday, the president of the National Administration of Aqueducts and Sewers (ANDA), Dagoberto Arévalo, inaugurated the Water Observatory. This new monitoring and control center represents a decisive step in the country’s modernization, transitioning from analog operations to a fully digital platform that integrates information from across the institution. The facility is designed to optimize water resource management by consolidating operational data into a single tool for real-time visualization and decision-making.
During the opening ceremony, Arévalo highlighted the historical importance of this technological shift. It is an honor to present the Water Observatory. Regarding evolution, I would like to emphasize that we are marking a milestone in modernization; it integrates the entire operation of ANDA. I have been with the institution for over 15 years and I am a witness to the challenges of operating it, from Ahuachapán to La Unión, and how difficult it was before to have data in real time, the president stated.
The center acts as a nerve center for the national water grid, functioning 24 hours a day, 365 days a year. It allows technical teams to reduce diagnostic times and address specific household issues more effectively. According to Arévalo, the observatory handles everything from leak reports to meter incidents. Now, transforming all the information into a Water Observatory is a giant step. Before, managing data required many sources of information and that delayed the response capacity, he explained.
Arturo Escalante, manager of the Geographic Information System at ANDA, noted that the observatory integrates three major data volumes: cadastre, the call center, and the systems control center. This integration ensures that the government can take timely actions based on precise geographic locations. The platform allows for the mapping of production systems and the georeferencing of citizen reports made through the 915 helpline, streamlining the deployment of maintenance crews and water tankers.
This initiative reflects the commitment of President Nayib Bukele’s administration to modernizing El Salvador’s infrastructure through technology. By implementing these digital tools, the government aims to guarantee a service that meets three fundamental pillars: quality water, continuity, and efficiency. We are innovating; this monitoring center is a firm step toward that intelligent system, Arévalo concluded, emphasizing the vital mission of the team behind this new technological leap.