The Government of El Salvador, through the Consumer Ombudsman’s Office (DC), has recovered more than $156.9 million for 580,202 consumers during the six years of President Nayib Bukele’s administration. This achievement comes from addressing 106,989 consumer complaints, resulting in reimbursements and increased protections for citizens.

Ricardo Salazar, President of the Ombudsman’s Office, highlighted that these recoveries account for 78.5% of the total amount recovered in the agency’s 20-year history. He emphasized that this success is the result of government reforms to the Consumer Protection Law, with four out of six reforms implemented during Bukele’s term, providing the institution with tools to protect Salvadorans.

Annual recoveries have demonstrated strong growth: $29.67 million in 2020, $19.41 million in 2021, $13.25 million in 2022, $32.17 million in 2023, and $39.18 million in 2024. In 2025 alone, recoveries have already exceeded $19.6 million, assisting 694,566 consumers through protection measures and complaint resolutions.

In addition to reimbursements, the institution has imposed $11.3 million in fines, with the Consumer Protection Agency’s Sanctioning Tribunal ordering $3.8 million returned in 2,713 closed cases.

“These results reflect the government’s commitment to ensuring that consumers have access to justice, protections, and the enforcement of their rights,” Salazar stated. The Consumer Ombudsman’s Office continues to strengthen its role as a key instrument for safeguarding Salvadorans’ economic and consumer interests.