El Salvador reaffirmed its commitment to consumer protection during a conference titled “Consumer Rights and Obligations of Goods and Services Providers in El Salvador.” The event, organized by the Consumer Protection Agency (Defensoría del Consumidor), marked the eve of National and World Consumer Rights Day.
“Tomorrow, we celebrate this important day, an opportunity to showcase our efforts,” said Ricardo Salazar, President of the agency. He highlighted that “since 1985, the United Nations has provided global guidelines for consumer protection,” helping to establish ethical business practices and prevent abuses.
Under Bukele’s administration, the agency has taken significant steps to enforce consumer rights. “We have moved from rhetoric to action, actively addressing the challenges consumers face,” Salazar stated. Since June 2019, the agency has recovered a record $148.8 million, benefiting over 571,000 consumers. “This represents 77% of all recoveries in the agency’s history,” he added.