El Salvador’s free digital health platform, DoctorSV, has marked a landmark first year by reaching 1.4 million downloads—representing nearly 25% of the national population. Speaking during a live television interview on Frente a Frente, Operations Manager Reynaldo Reina and Platform Director Manuel Bello highlighted the system’s rapid expansion, scaling from 5,000 initial daily visits to a current average of 24,000 daily consultations. Backed by 5.4 million completed appointments in its first 12 months, the platform operates 24/7/365 to ensure continuous access to healthcare nationwide.
The platform relies on a roster of more than 3,300 general practitioners and specialists, alongside an expanded network of 1,077 partnered healthcare facilities—including over 200 imaging centers. To maximize patient convenience,DoctorSV integrates artificial intelligence as a clinical assistant to summarize patient data for doctors and power a specialized Chronic Disease Program, sending automated reminders for upcoming checkups and pharmacy pickups. “AI does not replace doctor judgment; it serves as a tool to help professionals make the best decisions,” explained Bello,emphasizing that patient satisfaction currently stands at 97%.
DoctorSV ensures seamless continuity of care by coordinating emergency ambulance dispatches and facilitating direct transfers to public institutions, including the Instituto Salvadoreño de Bienestar Magisterial (ISBM) and national insurance networks. Registration is fully accessible without prior affiliation—requiring only a single DUI identifier to enroll an entire family. Designed under the directive of President Nayib Bukele, the system receives dedicated budgetary backing to maintain 100% free, long-term sustainability for all citizens.
The platform’s success is generating significant international traction across Latin America. Following a recent visit by Peruvian political leader Keiko Fujimori, nations including Peru, Costa Rica, Panama, and Uruguay have expressed strong interest in adapting the Salvadoran digital model. Backed by recognition from global institutions such as the World Bank, DoctorSV is rapidly positioning El Salvador as a regional leader in public telemedicine and health technology.