The Consumer Ombudsman’s Office (DC) in El Salvador has successfully recovered nearly $6.2 million for over 2,500 consumers in the first two months of the year, according to the institution’s president, Ricardo Salazar.

The financial sector accounted for the largest portion of the recovered funds, with nearly $4.7 million benefiting more than 1,200 Salvadorans. Additionally, the office secured $730,000 in the real estate sector, $241,000 in the vehicle sector, and $170,000 in the tourism sector.

“These figures show how our Ombudsman’s Office is acting in accordance with the law, addressing consumer issues efficiently to provide timely solutions,” said Salazar.

In addition to financial recoveries, the Sanctioning Court of the Ombudsman’s Office has imposed over $193,000 in fines in early 2025. The institution has also assisted more than 20,000 consumers nationwide through complaint processing and consultations, particularly in sectors such as electricity, plumbing, furniture repairs, and appliance services.

Salazar highlighted cases involving improper credit card or loan charges, contract breaches, and issues related to internet services. He also noted a 4% increase in consumer consultations compared to 2024, with approximately 70% conducted through digital platforms.

With these efforts, the Consumer Ombudsman’s Office continues to strengthen consumer rights and ensure compliance with legal protections in El Salvador.