The call center industry in El Salvador, represented by nine companies within the Call Center Committee of the American Chamber of Commerce (AmCham), is set to create 12,000 new jobs in 2024, contributing to the country’s economic growth.
Over the past three years, the call center sector has experienced a remarkable 9% growth, according to data from the Ministry of Economy. This growth is attributed to the supportive legal and social frameworks implemented by the government of President Nayib Bukele, fostering a favorable environment for economic development.
Minister of Economy MarĂa Luisa Hayem highlighted the significance of the call center sector, emphasizing its sustained growth and contribution to job creation. “In the last three years, it has grown by 9%, generating over 30,000 job positions. We anticipate this number will continue to rise over time. To ensure economic growth and the expansion of our businesses, conducive conditions are crucial,” stated Minister Hayem.
The call center industry currently accounts for 4.2% of the country’s formal employment, a substantial figure presented by Minister Hayem. The sector’s growth projections for 2024 were unveiled during a collaborative effort between the Ministry of Economy, academic institutions such as the ITCA-FEPADE Specialized School of Engineering, and AmCham.
Edgardo González, Vice President of the Call Center Committee at AmCham, outlined the sector’s dependencies on acquiring new clients and expanding existing relationships to meet their growth targets. He emphasized the essential role of bilingual talent in achieving these objectives, stating, “Over the years, the availability of bilingual talent has been a crucial variable moderating our growth rate.”
In pursuit of their hiring goals, the institutions and companies involved organized a job fair yesterday for participants of the third edition of the English To Connect (E2C) program, supported by the Ministry of Economy.
“The E2C program, over the past 20 years, has been involved in initiatives aimed at creating bilingual talent in the market. It has yielded results beyond historical indicators, aligning with our goal of generating employment,” commented González.
He emphasized that the sector provides stable, sustainable, and high-quality jobs, highly valued by clients worldwide. “Salvadoran talent is considered of high quality, acknowledged by our clients. Salvadoran talent is well-positioned for the remote business services sector,” concluded the committee spokesperson. The call center industry’s commitment to creating employment opportunities reflects a positive trajectory in El Salvador’s economic landscape.